Navigate360 | Higher Ed's Leading CRM | EAB (2024)

Recruit, retain, and empower students with higher ed’s leading CRM, now powered by AI

Demo Navigate360

Navigate360 | Higher Ed's Leading CRM | EAB (1)

More Than a Decade of Proven Results in Student Success

10M

students served

2-12%

typical retention rate improvement

3-15%

typical graduation rate improvement

Staff Workflow & Automation

Empower Staff to Proactively Engage with Prospective and Current Students

Navigate360’s staff workflow and automation capabilities are designed to help your staff spend less time on routine tasks and more time directly with students. Features include:

  • Complete Student Profile
  • Coordinated Care Network
  • Cases & Referrals
  • Automated Alerts & Messaging
  • Two-Way SMS
  • Campaigns & Template Library
  • To-Dos
  • Appointments & Surveys
  • Events
  • Notes & Attachments
  • Faculty Progress Reports

AI Capabilities

Achieve Greater Efficiency and Personalization at Scale with Generative AI

Navigate360’s new AI-powered capabilities help you automate, scale, and personalize student support services, giving your teams the ability to hardwire connections and reach and empower every student.

Our AI features include:

  • Message Content Creator: Optimize Navigate360’s most powerful feature, Campaigns and Messaging, by minimizing time spent creating message content. Use the tone enhancement option to ensure students read and act on key messages.
  • Student Knowledge Bot: Reduce the time spent training chatbots and effortlessly provide students with secure access to support, instructions, and FAQs. The Knowledge Bot is fed your proprietary, institution-specific materials, so you know your students see only the most secure, relevant answers.
  • Report Assistant: Easily create and visualize reports. State what data you’re looking for in natural language and this feature suggests report filters. Then, act on the insights from reports at scale with automated actions—such as messaging, alerts, and more.

Compatible Integrations

Navigate360 can integrate with your SIS, LMS, email and calendar services, and the Common App.

Student Recruitment Management

Connect Recruitment and Retention in One System

Early connections with prospective students are critical to successful enrollment. Navigate360’s new Recruitment Management module extends the platform’s proven capabilities to help teams recruit and retain students within a single system. Features include:

  • 360° Prospect Profile
  • Pre-Enrollment History in Current Student Profile
  • Prospect and Contact Management
  • Communications and Campaign Management
  • Automated Workflows
  • Appointments and Events
  • Custom Application Builder (Integrates with the Common App)
  • Reporting and Analytics

Student Engagement Hub, Career Tools Deep Dive

Help Your Students Get Great Jobs After College

From Navigate360’s student engagement hub, students can now launch directly into Forage, which has virtual job simulations from leading companies such as Citi, PwC, Accenture, Walmart, PepsiCo, Goldman Sachs, Bank of America, Ford Motor Company, KPMG, and many others.

Forage’s Virtual Job Simulations are free and accessible to all students.

Additional Benefits:
By exploring Forage Virtual Job Simulations, your students can:

  • Learn about a wide variety of companies, industries, and career paths via a unique, immersive learning experience
  • Gain access and exposure to great companies that may not recruit at your campus
  • Access industry-specific career related resources like resume templates, application tips, and interview guides (by industry)
  • Secure interviews and job offers at twice the rate as students who do not engage with job simulations

Student Engagement Hub Features Include:

  • AI-Powered Knowledge Bot
  • In-App Messaging & Notifications
  • In-App Surveys
  • Program Advising
  • Career Match & Journeys
  • Holds Center
  • Study Buddies
  • Financial Planner
  • Program Explorer
  • Prospect Portal

Reporting & Analytics

Empower a Proactive Education Strategy

Navigate360’s suite of reporting and analytics tools empowers all users to identify opportunities for better student support. Dashboards continuously monitor student progress to help you make timely adjustments to your strategy. Templated reports offer accessible insight into ongoing advising activities, and data visualization tools let you prepare your own reports. Reporting and analytics features include:

  • AI-Powered Report Builder
  • Advanced Query Builder
  • Data Visualizer
  • Templated & Scheduled Reports
  • Automated Workflow from Reports
  • Population Health Analytics
  • Activity Analytics
  • Intervention Effectiveness Analytics
  • Historical Analytics
  • Predictive Model
  • Analytics Data Exports

The Student Success Collaborative

Connect with a Nationwide Network of Success Leaders

Partnering with EAB makes you part of the nationwide Student Success Collaborative, where you can learn from peer success leaders and share strategies that work. You’ll also have access to a decade’s worth of student success best practice research and tools to put practices into action.

Navigate360 | Higher Ed's Leading CRM | EAB (2)

"

Navigate360 is our mothership. It’s where we note every decision made, why we did something, when we met with someone. The transparency and accountability [it provides] is a gamechanger.

"

HEATHER SPEED, VICE PRESIDENT OF STUDENT SUCCESS,

PUEBLO COMMUNITY COLLEGE

"

Our work with Navigate360 across the last year helped us develop a philosophy of how we want to coordinate care for students.

"

LISA SETHRE-HOFSTAD, VICE PRESIDENT FOR STUDENT DEVELOPMENT & CAMPUS LIFE,

CONCORDIA COLLEGE

"

Working with EAB shifted our thinking in terms of coordination in that it’s very intentional. Our four-year graduation rates have increased dramatically.

"

STACEY BRADLEY, UNIVERSITY ORGANIZATIONAL EXCELLENCE OFFICER,

UNIVERSITY OF SOUTH CAROLINA

Meet the Navigate360 Team

Work with student success experts

Our higher ed experts become an extension of your team. In addition to the learning opportunities with the Student Success Collaborative, each of our partners works with a dedicated Strategic Leader who learns your organization and culture to steer your team to the right answers and resources.

Talk to Our Team

Navigate360 | Higher Ed's Leading CRM | EAB (3)

Ed Venit

Managing Director, Strategic Research

Specialties Student Success, Data and Analytics, At-Risk Students, Academic Advising, Administrative Efficiency and Effectiveness, Demographic Forecasting, Public-Private Partnerships

Navigate360 | Higher Ed's Leading CRM | EAB (4)

LaToya White

Managing Director, Student Success

Specialties Strategic Planning, Student Success, Performance Metrics, Process Improvement, Stakeholder Communication and Enfranchisem*nt, Academic Advising, Accountability and Assessment

Ready to get started with Navigate360?

To speak with an expert or request a demo, please submit this form.

Explore Navigate360 Case Studies

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    How California State University, Fullerton Narrowed Their Equity Gap and Saw a $29.4M Return on Student Success Investments

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    Understanding Immediate and Longer-Term Student Needs During COVID at Concordia College

Latest Research and Insights

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Infographic

The Evolution of Student Success Metrics

This infographic explores how the way we define and measure student success has changed over time—and what to…

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Navigate360 | Higher Ed's Leading CRM | EAB (9)

Blog

The 4 stages of an integrated lifecycle approach for community college student success

Community colleges are still seeing significant retention problems for students who are early in their programs. Building an…

Community College Blog

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As we think about where student success is headed in the next decade, it’s useful to look back…

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Navigate360 | Higher Ed's Leading CRM | EAB (2024)

FAQs

Is Navigate360 reliable? ›

Trusted by more than 850 colleges and universities—and serving more than 10 million students—Navigate360 is a powerful technology that unites administrators, faculty, staff, and students in a collaborative network that supports the entire student experience, from recruitment to career.

Is EAB navigating a CRM? ›

Navigate360 is higher education's leading student CRM, built based on a decade of research to improve recruitment, student success, and the student experience.

What is a higher ED CRM? ›

Customer relationship management (CRM) systems facilitate transparency, productivity, and engagement across organizations. Within higher education, institutions rely on customer relationship management to engage with students before, during, and after enrollment.

What is a CRM supposed to do? ›

Customer relationship management (CRM) is a system for managing all of your company's interactions with current and potential customers. The goal is simple: improve relationships to grow your business. CRM technology helps companies stay connected to customers, streamline processes, and improve profitability.

What is CRM navigation? ›

The Customer Relationship Management (CRM) Navigation test assesses candidate interactions within a real-world desktop environment by providing a workspace that simulates multiple customer service based applications running on a Windows desktop.

What is nav360? ›

Navigate360 is the leader in holistic safety and wellness solutions. Our revolutionary model spans the full spectrum of safety, including threat detection and prevention, mental health and wellness, and safety management and preparedness – backed by research and developed by industry experts.

How much does EAB navigate cost? ›

EAB Navigate will help increase retention and persistence. Fall to Fall Retention helps the students, their family, the community, and APSU. The cost for the platform is $278,000 annually, with a predicted Return on Investment of $.

What is a branch code for navigate 360? ›

Navigate360 Training Institute (NTI) uses branch codes to organize schools and companies within our database. Users are pre-registered to NTI when their Power User (Administrator) adds them to the system. As a result, users do not use the Register button on the screen.

What CRM is Uber using? ›

Uber uses Salesforce CRM software to extract data from individuals who engage with its brand on social media, ensuring that interactions are monitored, complaints are responded to, and all feedback can be put towards the creation of a better customer experience.

Is Salesforce considered CRM? ›

Salesforce offers the world's leading cloud-based CRM software, offering a range of innovative and far-reaching CRM solutions that can be effectively customised to the requirements of businesses of all sizes, from global enterprises to start-up micro-enterprises.

How is CRM different from e-CRM? ›

The main difference between CRM and e-CRM are that in CRM customer contact is initiated through traditional mean of telephone, retail store or fax where e-CRM in addition to telephone customer contact can initiated through internet, email, wireless and latest technologies.

What is the difference between low end CRM and high end CRM? ›

Lower-end CRM systems are usually designed for companies with many small customers, while high-end CRM systems are for companies with a few large customers. Examples of low-end CRM systems are Amazon and examples of high-end CRM systems like Boeing.

What does higher ED stand for? ›

Higher education includes a wide range of institutions providing study beyond the level of secondary education, such as colleges and universities, community colleges, and vocational and technical schools.

What is the use of navigate? ›

verb (used with object)

to move on, over, or through (water, air, or land) in a ship or aircraft: to navigate a river. to direct or manage (a ship, aircraft, or guided missile) on its course. to ascertain or plot and control the course or position of (a ship, aircraft, etc.).

What is Navision CRM? ›

CRM stands for Customer Relationship Management, which has the primary function to help you attract and retain clients, but it does so much more. Dynamics NAV modules offer the comprehensive features that you need to run your sales and marketing teams efficiently.

What is a CRM in travel agency? ›

CRM (customer relationship management) in the tourism industry is a system or a tool that helps travel and tourism companies to manage their customer relationships from the cloud. Ultimately, a CRM system like Flowlu can assist in improving both customer retention and increasing sales.

What does navigate mean in software? ›

With a computer, navigation refers to the act of opening and moving through computer menus, like the Start menu in Windows, opening software programs, or viewing files in Windows Explorer. More generally, to navigate is to move your mouse around the screen to access icons and the other features of an operating system.

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